Skip to Content

General Terms and Conditions

B2B Version -B2C Version

B2B Version– for professional clients only

1. Purpose and scope

These General Terms and Conditions of Sale ("GTC") apply to all product sales concluded by the company ROCKATZ (hereinafter "ROCKATZ" or "the Seller") with any client acting for purposes within the scope of their professional activity (hereinafter the "Client").
ROCKATZ acts as a seller/distributor of products and not as a manufacturer, unless expressly stated otherwise in writing.
Any order placed with ROCKATZ implies full and unconditional acceptance of these GTC, to the exclusion of the Client's general purchasing conditions, unless expressly agreed in writing by ROCKATZ.

2. Contractual documents

The contract is formed by the following documents, in descending order of priority:

  • the offer or quote issued by ROCKATZ;

  • the order confirmation from ROCKATZ;

  • these GTC;

  • the invoice issued by ROCKATZ.

Catalogues, technical sheets, photographs, descriptions, advertisements, and promotional documents are for informational purposes only and are not contractual.

3. Orders

All orders must be made in writing or by any electronic means that allows for a record to be kept.
The order only binds ROCKATZ after express acceptance, notably through the issuance of a signed quote, an order confirmation, an accepted pro forma invoice, or any equivalent written document.
Any modification or cancellation of an order requested by the Client is only valid after written acceptance by ROCKATZ. In the case of an accepted cancellation, ROCKATZ may charge for all expenses, costs, commitments, and disbursements already incurred.

4. Products

The products sold by ROCKATZ are those described in the offer, the order confirmation, or the invoice.
It is the Client's responsibility, acting as a professional, to verify before ordering that the products correspond to the intended use, the technical constraints of their activity, and the applicable regulations in the destination or usage country.
Unless there is an express written commitment from ROCKATZ, the advice, recommendations, or technical information provided are for indicative purposes only.

5. Prices

Prices are expressed ineuros, excluding VAT and excluding transport, insurance, customs, installation, or handling fees, unless otherwise stated in writing.
The applicable prices are those listed in the offer or order confirmation from ROCKATZ. In the event of a significant variation in external costs affecting the execution of the order, notably transport, customs, taxes, exchange rates, or suppliers, ROCKATZ may propose a reasonable adjustment to the price before shipment.

6. Payment

Unless otherwise agreed in writing, invoices are payable within the timeframe mentioned on the invoice or order confirmation.
For transactions between professionals, any payment term exceeding 30 days must be expressly agreed upon and must not constitute a manifest abuse towards ROCKATZ. In the absence of a contractual term, Luxembourg legal deadlines apply.
In the event of late payment, late interest will be due by operation of law, without prior formal notice, at the rate provided by applicable Luxembourg legislation for commercial transactions or at the validly agreed contractual rate. ROCKATZ may also claim the statutory flat-rate compensation of 40 euros for recovery costs, as well as reasonable compensation for any justified additional recovery costs.
In the event of non-payment at maturity, ROCKATZ also reserves the right to suspend any ongoing or future orders until full payment of the amounts due.

7. Delivery

The delivery times communicated by ROCKATZ are provided for informational purposes, unless there is an express written commitment to a firm date.
Delivery is deemed to have taken place at the moment:

  • of handing over the products to the Client;

  • or handing them over to the carrier;

  • or making them available at the agreed location.

Unless otherwise agreed, the risks are transferred to the Client at the time of delivery. The Client must check the products upon receipt and promptly raise any useful reservations, particularly with the carrier when required.

8. Transport

Unless otherwise agreed in writing, the costs and risks related to transport, insurance, handling, importation, and customs clearance are the responsibility of the Client.
When ROCKATZ organises transport at the Client's request, it acts, unless stated otherwise, on behalf of the Client.

9. Retention of title

ROCKATZ retains ownership of the products sold until full payment of the price, including principal, interest, and accessories.
This retention of title clause is agreed in writing between the parties and applies at the latest at the time of delivery, in accordance with Luxembourg law.
The Client nevertheless bears all risks of loss, theft, deterioration, or destruction of the products from the time of delivery.

10. Compliance – claims

The professional Client must check the apparent compliance of the products upon receipt. Any claim regarding an apparent defect, reference error, damage, or apparent non-compliance must be notified to ROCKATZ within a reasonable time and, in any case, before any use, transformation, or resale of the affected products.
No claim will be accepted if the products have been used, modified, transformed, or resold without prior agreement from ROCKATZ, unless otherwise provided by mandatory legal provisions.

11. Warranty

In B2B, ROCKATZ is only liable for the compliance of the products with the contractual description agreed at the time of sale.
Unless otherwise provided by mandatory legal provisions, ROCKATZ's liability is excluded for:

  • inappropriate or non-compliant use of the products;

  • normal wear and tear;

  • deteriorations caused after delivery;

  • non-compliance with the notices, instructions or recommendations of the supplier or manufacturer;

  • the intervention of a third party or the Client on the products;

  • an inadequate technical choice of the product by the Client.

If ROCKATZ's liability is engaged, its remedy will be limited, at ROCKATZ's choice, to the replacement, repair, credit or refund of the product concerned, excluding indirect damages such as loss of business, loss of profit, loss of clientele, lost earnings or commercial harm, except in cases of gross negligence or contrary mandatory legal provisions.

12. Force majeure and unforeseen circumstances

ROCKATZ shall not be held liable for any delay or non-performance resulting from an event reasonably beyond its control, including supply disruption, unavailability of suppliers, strikes, disrupted transport, fire, flood, armed conflict, embargo, administrative decision, pandemic, cyberattack or energy failure.
In the event of such an occurrence, the performance of obligations is suspended for the duration of the impediment. If the impediment lasts beyond a reasonable period, either party may terminate the relevant order without compensation, subject to payment for services or supplies already performed.

13. Intellectual property – confidentiality

The trademarks, trade names, visuals, catalogues, sheets, notices, descriptions, marketing materials and documents transmitted by ROCKATZ remain its exclusive property or that of its partners and suppliers.
They may not be reproduced, distributed or exploited without prior written permission.
The parties agree to keep confidential the non-public information exchanged in the context of their business relationship.

14. Partial nullity

If any provision of these General Terms and Conditions (GTC) is declared null, invalid or unenforceable, the other provisions shall remain fully in force.

15. Applicable law and competent jurisdiction

These GTC and the contracts concluded with ROCKATZ are subject to Luxembourg law.
Between professionals only, any dispute relating to the validity, interpretation, execution or termination of the contractual relationships between ROCKATZ and the Client shall fall under the exclusive jurisdiction of the courts of the City of Luxembourg, unless otherwise provided by mandatory legal provisions or a different written agreement between the parties.
This clause does not apply when a mandatory jurisdiction rule protects a party that is not acting within the scope of its professional activity.

B2C Version– Consumer clients

1. Identity of the seller

These General Terms and Conditions of Sale (GTC) apply to all sales of products concluded between:

ROCKATZ
(hereinafter "ROCKATZ" or "the Seller")
and any natural person acting for purposes that do not fall within the scope of their commercial, industrial, artisanal or liberal activity (hereinafter the "Client" or "Consumer").
ROCKATZ acts as a distributor and retailer of products and not as a manufacturer, unless expressly stated otherwise.
These GTC are accessible at any time on the ROCKATZ website and take precedence over any other document.

2. Purpose

These General Terms and Conditions define the rights and obligations of the parties in the context of the sale of products offered by ROCKATZ to consumers.
Any order implies unconditional acceptance of these General Terms and Conditions.

3. Products

The products offered for sale are those described on the website, the catalogue, or the commercial offer of ROCKATZ.
Photographs, technical sheets, and descriptions are provided for informational purposes. Minor differences may exist without affecting the essential characteristics of the product.
The consumer is invited to carefully consult the characteristics of the products before placing any order.

4. Prices

The prices of the products are indicated ineuros, all taxes included (VAT included)unless otherwise stated.
Delivery charges or any other potential fees are indicated before the order is confirmed.
ROCKATZ reserves the right to change its prices at any time, but the products will be billed at the price in effect at the time of order confirmation.

5. Order

The Customer can place an order:

  • via the ROCKATZ website

  • by email

  • by purchase order

  • or by any other means accepted by ROCKATZ

The sale is deemed concluded upon acceptance of the order by ROCKATZ.
ROCKATZ reserves the right to refuse or cancel any order in the event of:

  • previous payment disputes

  • suspected fraud

  • unavailability of the product.

6. Payment

Payment is due at the time of the order, unless otherwise agreed.
Accepted payment methods may include:

  • bank transfer

  • credit card

  • electronic payment

  • any other method indicated at the time of the order.

The order will only be shipped after full payment has been received.

7. Delivery

Products are delivered to the address provided by the Customer at the time of the order.
Unless otherwise stated, delivery will take place within a maximum of 30 days from the order confirmation.
In case of delivery delay, the Customer may:

  1. request a new reasonable delivery date

  2. or cancel the order if delivery is not made within this additional time.

In case of cancellation, the Customer will be refunded within a maximum of 14 days.

8. Receipt of products

The Customer must check the condition of the package and products upon delivery.
Any apparent anomaly (damaged package, missing or defective product) must be reported to the carrier and to ROCKATZ as soon as possible.

9. Right of withdrawal

In accordance with Luxembourg legislation on distance and off-premises contracts, the Customer has a14-day periodto exercise their right of withdrawal without having to justify their decision.
The withdrawal period begins from:

  • from the day the product is received by the Customer.

To exercise this right, the Customer must notify ROCKATZ of their decision in writing (email or letter).
The Customer must return the products within14 daysfollowing the withdrawal notification.
The products must be returned:

  • in perfect condition

  • unused

  • in their original packaging.

Return shipping costs are the responsibility of the Customer unless otherwise stated.
ROCKATZ will refund all payments received, including standard delivery charges, within 14 days of receiving the returned products.

10. Exceptions to the right of withdrawal

The right of withdrawal does not apply, in particular, to:

  • customised products or products made to the Customer's specifications

  • unsealed products that cannot be returned for reasons of hygiene or safety

  • products damaged by the Customer.

11. Legal warranty

Products sold by ROCKATZ benefit from the legal conformity warranty provided by Luxembourg law.
ROCKATZ is responsible for conformity defects existing at the time of delivery of the product and appearing within 2 years from delivery.
In the event of a conformity defect, the consumer may request:

  • the repair of the product

  • or its replacement.

If these solutions are impossible or disproportionate, the Customer may request:

  • a price reduction

  • or the termination of the contract.

12. Liability

ROCKATZ shall not be held responsible for:

  • misuse of the product

  • failure to comply with the instructions for use

  • damage resulting from a modification of the product by the Customer or a third party

  • indirect damages.

However, the legal rights of the consumer remain fully applicable.

13. Force majeure

ROCKATZ shall not be held responsible for the non-performance of its obligations in the event of force majeure, including:

  • natural disasters

  • armed conflicts

  • strikes

  • transport disruptions

  • administrative decisions

  • pandemic.

14. Data protection

Personal data collected during orders are processed in accordance with the European GDPR regulations.
They are used solely for:

  • order management

  • customer relations

  • legal obligations.

The Customer has the right to access, rectify, and delete their data.

15. Dispute resolution

In the event of a dispute, the Customer is invited to contact ROCKATZ to seek an amicable solution.
The consumer may also resort to an extrajudicial dispute resolution procedure with a recognised mediation body.

16. Applicable law and competent jurisdiction

These General Terms and Conditions are governed by Luxembourg law.
In the event of a dispute, the competent courts will be determined in accordance with the applicable legal rules on consumer protection.